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LOCAL PICKUP
If you are in Hampton Roads, Virginia and would like to pick your order up locally, in-store pickup is available Mon-Fri, 9am-3pm. An email will be sent when your order is ready for pickup. Please call or email us to coordinate curbside pickup and have your order confirmation email with you when you come.
DOMESTIC SHIPPING RATES AND ESTIMATES
We offer free shipping within the United States.
Shipping to Canada: Please contact us at orders@nasoni.com for international shipping costs and to confirm estimated delivery timeline.
ORDER PROCESSING
We process orders within 2-3 business days, excluding weekends and holidays.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, or need to expedite an order, please contact us immediately at orders@nasoni.com. We will not be able to make changes to your order after it has shipped.
NOTE: Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Once you receive a shipping confirmation email, please allow the following number of days for your order to arrive:
United States 2-7 Business Days
Canada Typically 5-10 Business Days
INTERNATIONAL SHIPPING
We offer international shipping to Canada.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nasoni is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at orders@nasoni.com with your name and order number, and we will look into it for you.
For our Warranty and Return Policy, please visit our Warranty Information page.
