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Nasoni LLC (“we, us, our”) warrants our products to the original ownerof the product (“you, your”) to be free of defects in materials or workmanship from the date of sale and for as long as you own the product and the property in which the product is first installed. Neither this warranty nor any benefit under this warranty is transferable or available to a subsequent owner of the product.
Exceptions to Our Lifetime Warranty
The following products are not included in our Limited Lifetime Warranty but are warranted for the durations stated below.
*NOTE: Carbon filter vs. Sediment filter
Carbon and sediment filters serve two different functions. Sediment filters catch dirt and debris, while carbon captures organic compounds that cause bad tastes and odors. A sediment filter is a mechanical filter. It has a certain porosity that water can flow through but not anything larger than the micron rating of the filter. Because a carbon filter removes particles by adsorption, it does not make a good sediment filter. You need one of each if your water contains high sediment levels; without a sediment filter, water flow rates will become increasingly lower as the sediment clogs the filter. Nasoni will not refund a filter for damage caused by sediment.
What We Will Do to Fix the Problem
In the event of a covered defect in the product, we will FREE OF ANY COST to you:
1.Repair or replace any part, or component that proves to be defective, or
a)If the product cannot be economically repaired, replace the product with the same or a comparable product, or
b)If the same or a comparable model product is not available, make a reasonable monetary adjustment considering the age of the defective product; provided that
c)In no event will our liability exceed the price you paid for the product (including tax and shipping).
2.We will pay all shipping costs of returning a product to us for inspection (if we make that request) and of sending replacement parts, components, or products to you.
3.Replacement products, parts, or components assume the remaining duration set out in this warranty but not less than thirty (30) days from the date on which the replacements are shipped by us.
Limitation on the Duration of Implied Warranties
The duration of implied warranties (including but not limited to those of merchantability and fitness for a particular or special purpose) arising under state, provincial, or territorial law is limited to the shorter of the duration of such warranties provided by law or the duration set out in this warranty. Some states,provinces, and territories do not allow the limitation of implied warranties, so the above exclusions or limitations may not apply to you.
How to Make a Warranty Claim
To make a warranty claim, telephone Nasoni customer service at 800-577-1612, e-mail us at warranty@nasoni.com, or write to us at:
Nasoni LLC,
Product Service
7007 Harbour View Blvd., Ste 117
Suffolk, VA 23435
Please provide the product type and model (if applicable) along with your name, address, best daytime telephone number, and e-mail address (if any). Once you have initiated a warranty claim, we will guide you through the rest of the claim process. You will need proof of purchase (usually a sales receipt) from an authorized Nasoni dealer. Do not return a product, component, or part without a return authorization.
What This Warranty Does Not Cover
This warranty does not cover:
1.Defects caused by abuse, misuse, or accident; maintenance or cleaning inconsistent with our care instructions; installation inconsistent with our installation guide or industry standards; mineral accumulation; corrosion due to chemicals, a saline environment, or acidic or polluted water; use of the product outdoors (unless the product is specifically intended for such use); acts of God or the government; criminal, intentional, reckless, or negligent acts; or ordinary wear and tear.
2.Labor charges, including but not limited to labor required to uninstall, install, or reinstall a product; to disassemble and reassemble a product; or to install or affix replacement parts or components.
3.Indirect, special, incidental, or consequential damages. Some states, provinces, and territories do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.
4.Products purchased from an unauthorized source or in violation of our minimum advertised pricing policy.
Your Rights Under State, Provincial, or Territorial Law
This warranty gives you specific legal rights and you may also have other rights that vary from state to state, province to province, or territory to territory.
Entire Warranty
This document constitutes the entire Nasoni warranty. Any other promises, negotiations, understandings, agreements, or representations, whether oral or written, are deemed merged herein.
Effective Date of This Warranty
This warranty applies only to products sold in or delivered into Canada or the United States on or after November 1, 2020.
